SHIPPING & COLLECTIONS
All Front Runner products ordered from us ship from our South African warehouse. Located at:
Corner Forssman Close and River Road
Collecting? Click here for directions to our warehouse & retail store.
When shopping with us online Sunday - Thursday, your order will leave our warehouse within 24 hours. If you order before 12 noon local time, Monday to Friday, your orders will ship the same day. Orders placed online Friday afternoon through Saturday, will ship the following Monday. We do take major holidays off - and hopefully you do too!
Our inventory is live. If you can buy it, we have it in stock. If an item says out of stock: it's out of stock. Please contact us and we can let you know when we expect that item in.
Immediately after you place an order you will get an order confirmation email. Your shipping information and tracking number will be emailed to you once your order has shipped.
DELIVERY AREAS AND TIMES
Our products are shipped via Aramex who is a door-to-door delivery service.
MAIN CENTERS (Where Aramex has a branch)
Road Express: 1-2 days
Economy Delivery: 2-3 days
Overnight (Parcel): 1 day
Road Express: 2-3 days
Economy Delivery: 3-5 days
Overnight (Parcel): n/a
* Please note the delivery times above excludes the 24 hours before it leaves our warehouse.
SHIPPING DAMAGE & MISSING ORDERS
It happens. While our packaging is designed to keep your gear safe on its journey to you, every once in a while there’s an accident - a forklift mishap or a pallet tipped, or a delivery driver having a bad day (you’ve probably seen those YouTube videos!). Order still not arrived and it is passed the estimated delivery date. If this happens to one of your packages, don’t worry, we’ll make it right.
Please CONTACT US immediately.
If the damage is bad and it is obvious the products inside the package are damaged, don’t even sign for the item and refuse the delivery. If you notice there is damage to the shipping container but are not sure if the products inside are ok sign for the package and MAKE NOTE OF THE PACKAGING DAMAGE on the slip. Do NOT accept delivery without WRITING DOWN THE DETAILS OF THE DAMAGE on the delivery form first! Shipping companies will not satisfy an insurance claim without the damage noted by the customer.